Emergency Plumber in Ballina, NSW

What is included

What Is Included in Our Emergency Plumber

  • We find the mains tap at the meter, close it, and show you where it is for next time.
  • We ask whether water has reached a switchboard or power point, and keep well clear of it.
  • We close the hot water unit's cold inlet and switch it off, since a dry element burns out.
  • We trace the water back to the damaged pipe, fitting or appliance, and check nothing else is failing.
  • For sewage coming up, we find the blockage with the drain camera and clear it with the water jetter.
  • If the repair needs parts we lack, we cap the pipe so the water can stay off.
  • We point out where the water went, since wet plasterboard and flooring stay damp long after the pipe is fixed.
  • Before leaving we turn the water back on, open taps one at a time, and watch the repair under pressure.

Why us

Why Choose Us for Emergency Plumber?

Accountable for every job, long after the day

Every emergency plumbing job is done by the people who will still be here next year.

Tested and signed off before we leave

Everything we touch on your emergency plumbing is tested before we go, you get walked through exactly what was done.

Local plumbers, not a call centre

A plumber answers the phone and the same faces come back if the job runs over a day.

How the job runs

Why the mains tap comes before the repair

01

First minutes: water, power, gas

Close the mains tap at the meter, switch off the hot water unit, then open the lowest tap to drain the pipes. If water has reached a switchboard, switch off only from dry ground, otherwise stay back and ring 000. With a gas smell, leave switches and flames alone, open windows, and ring 000 if it is strong or anyone feels unwell.

02

We explain, then you decide

On arrival we find where the water is coming from and tell you what failed and what the repair involves. If the proper repair needs parts we lack, we explain the cap or valve we would fit to keep things safe. The repair itself goes ahead only once you agree.

03

Repair, check, and handover

Once the repair is done we restore the water and watch the joint or fitting while it holds full pressure. Before we go, we show you the mains tap and point out where the water travelled, so you know which walls, floors and ceilings to keep an eye on.

Common questions

Frequently Asked Questions

Which towns do you cover?

We work across Ballina and the Northern Rivers. The service areas page lists twelve places, from Ballina, Lennox Head and Skennars Head on the coast to Alstonville and Wollongbar on the plateau, Byron Bay and Bangalow to the north, and Lismore, Mullumbimby, Brunswick Heads and Ocean Shores. If your town is not on the list, ask anyway, because the list is where the work lands most often rather than a boundary.

Do you work on homes and businesses?

Both. Most calls are houses and units, and the commercial work runs from cafes and shops to offices and holiday accommodation. The pipes and drains behave the same way, but a business usually needs the work planned around trading, so tell us when the doors open.

What plumbing and gas work do you do?

Pipe repairs, burst pipes, leak detection, blocked drains and drain cleaning, toilet repairs, tap and fixture installation, hot water systems, sewer repairs and replacement, gas fitting and commercial plumbing. Each one has its own page with what is included and how the job runs.

How do I get a quote?

Call, or send the enquiry form on the contact page. Say what is leaking, blocked or not working, where it is, and attach a photo of the fitting or the meter box if you can. We tell you what we found and what it will take before any work starts.

Do you work on bathroom and kitchen renovations?

Yes. We can handle the plumbing and gas rough-in and the fit-out for a renovation, and we work around the builder, the tiler and the other trades so the pipes are in before the walls are closed up and the fittings go on after the finishes.

What should I do first if a pipe bursts?

Turn the water off at the isolating valve or the meter. Switch off the hot water unit, and if water has reached a power point or the switchboard, leave the power alone and stay clear. Open a tap to drain the line and call us with what you can see.

How do you find a leak you cannot see?

We start with the water meter. With every tap off and nothing running, a meter that is still turning means water is going somewhere. From there we work along the line, isolating sections and pressure testing, until the leak is narrowed to one spot before anything is opened up.

How do you clear a stubborn blocked drain?

When a plunger will not shift it, we use a high-pressure water jetter to scour the line and a CCTV drain camera to see what is causing the blockage. Roots, grease, wipes and a collapsed section all look different on camera, and seeing it first means we fix the real cause.

Will you have to dig up my garden or driveway?

Not always. A blockage is often cleared without any digging, and the camera shows where a damaged line actually is. When digging is the only way to reach a failed pipe, we tell you where and how much before we start.

Why does my toilet keep running?

Usually the inlet valve or the float in the cistern is not shutting off, or the flush seal is letting water seep into the pan. It wastes water all day and often cures itself for a week and then returns. A repair is usually a matter of replacing the worn part.

What should I do if I smell gas?

Do not touch light switches or use a flame. Open doors and windows, shut the gas off at the cylinder valve or meter if you can reach it safely, and get everyone outside. If the smell is strong or anyone feels unwell, call 000 from outside. Once it is safe, call us to find the source.

Which gas appliances can you connect?

Cooktops, ovens, heaters and gas hot water units. We connect the appliance, check the gas line and the connections for leaks, and make sure it has the clearance and ventilation it needs before we hand it back.

Can you replace my hot water system?

Yes. We handle electric, gas and solar hot water systems, repairs as well as replacements. We look at your household's water use and the space you have, and tell you whether the system needs repairing or has reached the end of its life.

How do I know if my hot water system needs replacing?

Rusty water from the hot tap, a tank that leaks from the body rather than a fitting, a relief valve that never stops dripping, or a unit that keeps running out of hot water are the usual signs. A leaking fitting or a failed part can often be repaired, so it is worth having it looked at before you decide.

Can you work in a commercial kitchen or cafe?

Yes. Drains, grease build-up and fixture faults are the usual problems in food businesses, and we can plan the work around your trading. Tell us when the kitchen is quiet and what the problem is when you call.

Ready when you are

Book Emergency Plumber in Ballina Today

If you can, send a photo of the meter box showing the mains tap you closed, and another of where the water is coming from. They tell us which fittings to bring and whether the shut-off has held.

0482 085 031

24 hours a day, 7 days a week

Not urgent? Send us the job instead